c.digitize Support

c.digitize is available to authorized c.vision users. Accounts are provisioned by Cancilico or your organization; the app does not offer self-registration.

Contact support

Email support [at] cancilico.com for account access, upload failures, or technical problems. Include a short description of what happened. If you can open the app, go to Settings → Advanced, tap Copy diagnostics, and paste the result into your support email.

Do not send passwords, access tokens, microscopy images, or protected health information (PHI) by email. This includes patient identifiers and any other information that could identify a patient.

You can also use the Cancilico contact form. For privacy requests, email privacy [at] cancilico.com.

Before contacting us

• Confirm that the iPhone has an internet connection.
• Sign out and sign in again if the app reports an expired session.
• Leave queued uploads in the app; c.digitize resumes them after connectivity or authentication is restored.
• Ask your organization’s c.vision administrator to confirm that your account and workspace are active.

Intended use

c.digitize captures, imports, organizes, and uploads microscopy images to c.vision. It is for Research Use Only and must not be used for diagnosis, treatment, patient management, or another purpose that directly determines patient care.

See the Cancilico Privacy Policy and the current c.vision Terms of Use and End-User License Agreement.